Junior Product Designer · South Africa
I’ve seen where
products break.
Now I fix that

Five years diagnosing broken products from the inside. Now I design so they don’t break in the first place.

View Work ↗Download CV
SaaS Design · User Support · Application Support · User Flows · Systems Thinking · Prototyping · Interaction Design · B2B ProductsSaaS Design · User Support · Application Support · User Flows · Systems Thinking · Prototyping · Interaction Design · B2B ProductsSaaS Design · User Support · Application Support · User Flows · Systems Thinking · Prototyping · Interaction Design · B2B ProductsSaaS Design · User Support · Application Support · User Flows · Systems Thinking · Prototyping · Interaction Design · B2B Products
Selected Work

Work that exists
because problems did.

01 · SaaS · B2B · 2024

Contractor Hub

Designing clarity for complex contractor onboarding workflows where ambiguity costs real money and erodes trust before work even begins.

SaaSWorkflow DesignB2B
View Case Study →
Contractor Hub product interface
02 · Mobile · UX Research · 2024

StockIT

Simplifying inventory visibility for non-technical warehouse teams who were drowning in spreadsheets and losing stock they didn't know they had.

MobileInventoryUX Research
View Case Study →
StockIT mobile interface
03 · SaaS · Dashboard · 2024

PipelineStudio

Making data pipeline complexity visible to non-technical stakeholders who needed to make decisions about systems they couldn't see.

SaaSData VizDashboard
View Case Study →
PipelineStudio product interface
04 · Finance · 2025

SnapLedger

A financial tracking tool for freelancers. Currently in progress — check back soon.

FinanceIn Progress
Coming Soon
In Progress
About

I didn’t start in design.
I started where it fails.

Before I ever opened Figma, I was the person on the other end of the call when your software didn’t work. I learned what frustration looks like in real time — not in a usability lab, but in the actual moment a product failed someone.

That experience is not a detour from design — it’s the foundation of it. Every decision I make is filtered through the question: what happens when this breaks?

Juané Boonzaaier, Product Designer based in South Africa
In my own words
“I don’t just ask what a user needs — I know what it feels like when a product fails them.”

Juané Boonzaaier · Product Designer

The Journey

User & Application Support

First-hand exposure to where products fail real people. Became the translator between frustrated users and technical teams. Developed an instinct for what breaks and why.

Discovering Design

Started noticing that the problems I was fixing downstream could be prevented upstream. Began studying UX design formally — realised my support background was an advantage, not a gap.

Building the Portfolio

Designing real products — Contractor Hub, StockIT, PipelineStudio. Each project applies the same empathy from support work, now expressed through design decisions instead of support tickets.

Currently open to roles
4Projects Built
3+Years in Support
SaaSFocus Area
Tools

From research and wireframing through to building and shipping — the tools I reach for at each stage.

FigmaFigJamMazeNotionMiroNext.jsTailwind CSSGitHubClaudeWindsurf
Get in touch

Let’s make somethingworth using.

Currently open to junior product designer roles — remote preferred, open to hybrid in South Africa.

Send an email ↗View LinkedIn

juanebnz@icloud.com